Our Values

Respect for the Individual

Respect for the Individual is the means by which YTI expresses long-term interest in its employees and ensures that every employee counts. We believe each of us is a vital link in a collective effort.

Respect for the Individual suggests a participative management style that values the ideas of every employee. We are a culture of good listeners; differences of opinion are aired openly and not personalized. Information is shared responsibly, accurately, and not withheld or selectively disseminated for the sake of gaining personal advantage or avoiding responsibility. This belief ensures we attract and retain a special kind of employee, one who is willing to grow, change, and contribute to the common good.

Respect for the Individual is supported by a variety of day-to-day programs. We regularly assess our objectives, compensation, benefits, incentives, training and promotions to ensure internal and external consistency. We strive to motivate employees and make every effort to recognize and reward superior performance. We support employees by utilizing state-of-the-art information systems and technologies.

The most important element of ensuring Respect for the Individual is through a performance planning and review process. Performance is measured against realistic and measurable objectives that are established collectively. Our review process is designed to challenge and support employees in achieving maximum personal potential. Our goal is measurable employee satisfaction.

Integrity

Integrity is the quality of sound moral principle. It is about facing challenges with candor and intellectual honesty. Our commitment to personal integrity compels us to do the right thing.

Organizations with the highest integrity are the most respected and produce the best outcomes. Honor is the cornerstone of learning and achievement. Our goal is to maintain and enhance our reputation by treating everyone with truthfulness and dignity, despite the pressure of our daily work. We expect the same in return.

Commitment to personal integrity is reflected in actions. It is demonstrated by keeping promises and commitments, openly disclosing potential conflicts of interest, upholding educational and business ethics, maintaining the confidentiality of proprietary institutional and sensitive employee information, eschewing gossip, and upholding the laws and regulations of our communities.

YTI personnel strengthen our commitment to personal integrity through a policy of open communication and explicit expectations. We have, in writing, our values, policies, and procedures. We review these statements and sign a reaffirmation of our personal commitment on an annual basis. YTI continuously audits for regulatory compliance.

Our Customers

A customer is anyone whose needs and expectations must be identified and satisfied if we are to achieve our Mission. We strive to exceed our customers' expectations. Our goal is measurable customer satisfaction. Customer satisfaction is achieved when there is an alignment of strong personal relationships, active listening, open and accurate communication, measurable commitments, and timely execution. At every level of our organization, we build personal relationships with our customers.

Students are our principal customers. We are centered on their needs which are determined largely by employers' expectations. All decisions are considered in the light of student employability. Still, we value students' dreams and defend their goals. We believe in them.

Beyond an exemplary education, we provide students with administrative support including registration, financial aid and student and career services with the professionalism, efficiency and timeliness afforded any valued customer.

As customers, our students must fulfill their obligations too, which are clearly defined in our catalog and Enrollment Agreement. Employers are also our customers. We partner with employers to give direction to our course content and provide students with practical experience. We endeavor to prepare our students to be the best candidates to meet employers' expectations.

We all serve customers within YTI - each other - whose needs must be addressed if we are to achieve YTI's Mission. We strive to help each other be successful.

Teamwork

Our belief in teamwork is grounded in the knowledge that no one of us can achieve as much as all of us. We know that when people with diverse responsibilities, backgrounds and perspectives are brought together and cooperate toward the attainment of a common goal, very exciting things happen.

Committees meet and consider. Teams plan, cooperate and act. We are a company of teams.

Team members understand and identify with priorities and seek to make a personal contribution, but they also feel free to express disagreement. Team leaders are organized and focused on the goal but open to the possibilities.

Teamwork is the cornerstone of our decision making process. All stake holders in any issue or opportunity must participate as team members in reaching related decisions. Great teamwork is fun!

Our compensation and incentive systems are based in part on team results.

Excellence

Excellence is striving for exemplary or exceptional results. This is a common personal characteristic shared by all of our employees. Being our best is about exceeding the ever-escalating expectations of our students, other customers, employees, and owners in achieving YTI's Mission and enhancing the future of our institution. Although we will never achieve perfection, there is no excuse for not doing our best. We explicitly accept accountability for consistently improving measured performance in academic achievement, administrative support, student and customer satisfaction, and financial performance.

Being our best shapes the way we do our work, to include effective planning and communication, disciplined investment in human, technological and capital resources, constant evaluation of standards and outcomes, and providing appropriate incentives and recognition.

We know the greatest gift to another person is the opportunity to meet a challenge that requires stretching beyond previous limits. This is the dynamic of personal growth that leads to being our best.

All YTI personnel will use their knowledge and experience to lead our students into excellence as they prepare to enter their career fields. We will continually evaluate what we do and seek to improve our efficiency and effectiveness.